With the advancement of technology, the way business communicates with their customers is also changing. Now the businesses are easily and readily available for their customers and visitors through all the channels be it a phone, mail, ticket, chat, message and all the social media portals. Over the top customer service is known to be very crucial to service customers online. Customer support software that is easy for the beginners, and scalable for the experience businesses is essential.
Here is the list of top 3 widely used customer support tools that are effective and easy to use for the business of any size.
- Freshdesk: Freshdesk is also among the best and leading customer service software. Freshdesk streamlines all your customer related data and conversation at one place. It is a great automated work that helps you efficiently manage your record keeping and data management. Freshdesk has the below-mentioned features:
- Ticket Support: It accepts and manages the ticket from multiple sources- email, call, chat, social media and many more.
- Knowledgebase- It helps you create a repository of the help documents and answers to various queries and questions.
- Reporting: Freshdesk also provides a reporting tool to help you generate the various reports and action points as per the data managed into the software. You can monitor the trends as per the data collected and managed and define the action plan and strategies accordingly.
2. Zoho: Zoho is a great customer service tool that provides cloud Software suite and SaaS applications for businesses of all size and types. When you choose Zoho as your customer support tool, you get an integrated package of most of the services. Some tools and products offered are as below:
Sales & Marketing: CRM, Page Sense, Forms, Social Campaigns are some of the tools that are best in class for boosting your sales and marketing efforts. It helps in managing full end to end customer cycle and record keeping at a centralized system for access through various geographical sales and marketing teams.
- Finance: Books, Inventory, Subscription, Invoice are some of the most prominent tools provided by Zoho. The billing tools are integrated with the latest payment methods and wallets. The tools also ensure that the payments are secured.
- Email & collaboration: Zoho also provides integrated tools for the creating and managing the email campaigns along with the various collaboration tool for interaction and management.
3. TeamSupport:
Team support is the best B2B tool for facilitating the clients who are more than occasional buyers. For nurturing the relations with other businesses more than generating new client then TeamSupport is the tool that can help you a lot. TeamSupport offers excellent B2B client support. Apart from offering an excellent CRM and ticket management system, TeamSupport also has a great product and inventory functionality tool. It helps in integrating the product database for easy tracking along with maintaining product version that customers have. It also helps to track the customer’s issue not only by tickets but also by the specific products they use. It helps the users deep dive into the issue and generate the root cause analysis report and make the necessary changes.
It is usually imperative in selecting the right business tool for you that fits your current needs and can fulfill your ever rising business needs. Every business demands the resourceful customer support that can help them automate and efficiently manage most of their tasks. Once your customers are satisfied and happy with your over the clock availability and proactive approach towards their problems and solutions they can certainly help you gain competitive advantage toward the other business players.